Returns & Exchanges
Commercial & Residential Online Returns - Terms and Conditions
All regularly/standard stocked items can be returned within 30 days of receipt, provided the item is unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s) returned. Shipping charges are non-refundable and will be deducted from the return amount due. Customers are responsible for return shipment costs, including any brokerage fees, duties, and taxes when applicable.
Defective Merchandise
If you receive a defective item please contact us immediately within 5 business days for the next steps.
Return Shipments of Incorrect Items
In the unlikely event that you receive an incorrect item, please contact us immediately so that we can find a solution or send a replacement as quickly as possible.
We will provide you with a return shipping label at no cost, for your convenience. Please do not ship the product back to us prior to receiving a return label as we cannot guarantee reimbursement for any incurred shipping charges.